Jun. 17, 2011
STELLAService on Bloomberg TV’s ‘Street Smarts’ from The STELLA Team on Vimeo.
OfficeDepot.com and SierraTradingPost.com do not like to make their customers wait, according to a major new study of online retailers released this week by STELLAService, the first independent provider of customer service ratings for online companies.
In a survey of the Internet’s top 100 retailers by annual revenue, SierraTradingPost.com ranked first when it comes to the shortest average amount of time that customers have to wait on hold before talking to a live customer service representative (6 seconds), while OfficeDepot.com earned first place for responding to customer emails fastest (48 minutes).
PKPR rolled out the announcement by placing an exclusive story with Reuters, which was picked up around the Web - from MSNBC.com to Yahoo! News to FoxNews.com.
PKPR also secured segments on business TV networks like Bloomberg Television and NY1, as well as dozens of top online outlets, including Smart Money, CBS’s BNET, AOL Daily Finance, Consumerist, AOL’s WalletPop, Time.com, PC World, The Street, PCMag.com, dealnews.com, Portfolio.com, and Marketing Pilgrim.