STELLAService

Jan 03, 2012 12:31 PM

STELLAService Rules Holiday Coverage

STELLAService finished 2011 with a bang, garnering coverage near and far for its studies of the retailers with fastest shipping, call support, and refunds.  Wall Street Journal, Lucky Magazine, MSN Money, Time, Aol Daily Finance, Smart Money, Business Insider, SheKnows, Consumerist, and The Street are just of the few many outlets that now turn to STELLAService for insight on consumer trends and news. 

Permalink | Posted on Jan 03, 2012 at 12:31 PM by Patrick Kowalczyk

Dec 15, 2011 9:59 PM

CNBC on the “Zagats of Customer Service”

Need we say more. In a profile of STELLAService, CNBC’s Courtney Reagan calls the company “the Zagats of customer service.”

Permalink | Posted on Dec 15, 2011 at 9:59 PM by Patrick Kowalczyk

Nov 23, 2011 9:28 PM

STELLAService on CNN

If you’re flying on Virgin America for the Thanksgiving holiday, be prepared to wait on hold for a long time according to a study released today by STELLAService. The results were highlighted on CNN’s OutFront with Erin Burnett tonight, as well as outlets like Huffington Post, Consumerist, and The Street. 

Permalink | Posted on Nov 23, 2011 at 9:28 PM by Patrick Kowalczyk

Oct 28, 2011 7:45 PM

STELLAService on NY1

Asa Asks STELLAService on NY1 from The STELLA Team on Vimeo.

NY1 profiles STELLAService. 

Permalink | Posted on Oct 28, 2011 at 7:45 PM by Patrick Kowalczyk

Oct 13, 2011 11:47 AM

STELLAService in Real Simple

PKPR secured a perfect placement for STELLAService in the November issue of Real Simple (circulation 1.9 million). For a seven-page feature on Shopping Smart, Real Simple created the special graphic above to illustrate STELLAService’s research on the retailers with the fastest phone support. 

Permalink | Posted on Oct 13, 2011 at 11:47 AM by Patrick Kowalczyk

Aug 25, 2011 2:57 PM

Retailers Ditching Automated Phone Menus?

A new study released today brings good news for consumers fed up with being forced into the abyss of automated phone menus.

According to the STELLAService study, 21 of the Internet’s top 100 retailers, including Amazon.com, Blue Nile, LL Bean, Nordstrom, and Neiman Marcus, connect callers directly to live representatives, enabling them to avoid the endless maze of music, machines, and menu prompts used by most retailers.

The study also reveals that consumers can count on these 21 retailers for significantly shorter hold times. Overall, retailers that force customers into automated phone menus or IVRs (Interactive Voice Response) keep shoppers on hold for an average of 1 minute and 51 seconds, a 117 percent increase over the average hold time (51 seconds) for retailers that do not use automated phone menus.

Coverage of the study ranged from Yahoo! Finance (garnering more than 1200 comments and 600 Facebook recommendations to date) and Internet Retailer to Time.com and The Consumerist. 

Permalink | Posted on Aug 25, 2011 at 2:57 PM by Patrick Kowalczyk

Jun 17, 2011 1:27 PM

STELLAService Survey Makes Headlines

STELLAService on Bloomberg TV’s ‘Street Smarts’ from The STELLA Team on Vimeo.

OfficeDepot.com and SierraTradingPost.com do not like to make their customers wait, according to a major new study of online retailers released this week by STELLAService, the first independent provider of customer service ratings for online companies.

In a survey of the Internet’s top 100 retailers by annual revenue, SierraTradingPost.com ranked first when it comes to the shortest average amount of time that customers have to wait on hold before talking to a live customer service representative (6 seconds), while OfficeDepot.com earned first place for responding to customer emails fastest (48 minutes).

PKPR rolled out the announcement by placing an exclusive story with Reuters, which was picked up around the Web - from MSNBC.com to Yahoo! News to FoxNews.com.

PKPR also secured segments on business TV networks like Bloomberg Television and NY1, as well as dozens of top online outlets, including Smart Money, CBS’s BNET, AOL Daily Finance, Consumerist, AOL’s WalletPop, Time.com, PC World, The Street, PCMag.com, dealnews.com, Portfolio.com, and Marketing Pilgrim.

Permalink | Posted on Jun 17, 2011 at 1:27 PM by Patrick Kowalczyk

Mar 21, 2011 11:47 AM

STELLAService in TechCrunch

PKPR is proud to announce that we are now representing STELLAService, the first independent customer service ratings provider for online retailers.

To kick things off, PKPR placed an exclusive story in TechCrunch today announcing that the company has raised $2 million in early stage funding. Other coverage including VentureWire, VentureBeat, and WWD.

Stay tuned for more exciting news from STELLAService in the coming months, including exclusive rankings of top retailers and new features and tools to help consumers shop smarter online. 

Permalink | Posted on Mar 21, 2011 at 11:47 AM by Patrick Kowalczyk